|
Financial Service Guide
Dated: 24 December 2008 Titanium Asset Management Limited (TAM)
ABN 60 132 768 382. ARSN 134596302, AFS Licence Number 331088, APIR Code TTAX100AU
This Financial Services Guide (FSG) is an important document which we are required to give to you under the requirements of our Australian Financial Services Licence. It provides you with information about Titanium Asset Management Limited ABN 60 132 768 382 (‘TAM’, ‘we’, ‘our’ or ‘us’) to help you decide whether to use the financial services we provide. This FSG outlines the types of services and products we can offer to you. It also explains how we (and other relevant persons) are remunerated for these services and includes details of our internal and external complaints handling procedures and how you can access them.
To invest in any of our financial products you must complete the application form attached to the relevant offer document. The offer document contains information about the particular product and will assist you in making an informed decision about that product.
If we provide you with personal financial product advice rather than general financial product advice, we will give you a Statement of Advice (SOA). Personal financial product advice is advice that takes into account one or more of your objectives, financial situation and needs. The SOA will contain the advice, the basis on which it is given and information about fees, commissions and any associations which may have influenced the advice.
Who are we?
Titanium Asset Management Limited is one of Australia’s leading wealth management providers in Australia.
Any financial services offered will be provided by a representative of Titanium Asset Management Limited is licensed under the Corporations Act to provide these services to you. Our Australian Financial Services Licence Number (AFSL) is 331088.
We do not act as a representative of any other licensee in relation to the services we provide you.
To contact us you can:
- call Investor Services on 1 300 785 276
- visit our website at www.titaniumassetmanagement.com.au
- write to us at
Titanium Asset Management
C/- P.O. Box 1110
Camden, NSW 2570
- email us at investments@titaniumassetmanagement.com.au
What financial services and products do we offer?
Titanium Asset Management Limited is authorised to offer a range of financial services, including:
- dealing in financial products
- giving advice on financial products
- operating registered managed investment schemes.
We can help you to apply for these products and can also give you financial advice in relation to our products, or products offered by other financial institutions, including other members of the Titanium Group.
We do not provide financial planning services and only give personal financial product advice in limited situations. Personal financial product advice is not provided through our website or Investor Services.
How can you transact with us?
You can give us instructions by telephone, mail, fax or via our website. Any dealings with us by telephone or fax will be governed by our standard telephone and fax terms and conditions. These terms and conditions are contained in the PDS for each product and are also available on the website at www.titaniumassetmanagement.com.au
There are also terms and conditions of use for our website. These terms and conditions can be obtained on the website.
How are we remunerated for the services we provide?
If you invest in a product we offer, Titanium Asset Management Limited will receive remuneration in relation to your investment in that product. This remuneration may include contribution fees and management costs, performance fees (which include transaction, ongoing and, if applicable, any borrowing costs). In some situations withdrawal fees, account fees and transaction fees may apply. The remuneration we will receive for the products we offer is set out in the product disclosure document (PDS) for the particular product.
Titanium Asset Management Limited does not receive any fees, nor do we charge you additional fees for providing financial product advice.
What commissions, fees or other benefits are received?
Employees of Titanium Asset Management Limited who give you advice do not receive specific payments or commissions for giving that advice. These employees and our directors receive salaries, bonuses and other benefits from us. Bonus payments and other benefits are discretionary, and based on achievement of pre-determined objectives.
You may receive advice in relation to the products we offer from financial advisers that do not work for Titanium Asset Management Limited. These advisers may receive remuneration from us. The adviser’s remuneration is included in the fees you pay when investing in our products.
The amount of this remuneration is set out in the PDS for the particular product. Your adviser is also required to set out the remuneration and commissions they receive in a Statement of Advice (SOA) which they must give to you. Some of these advisers may be representatives of other licensees.
We do not pay commissions or provide other benefits to third parties for referring customers to us.
What kind of compensation arrangements are in place for a breach of our legal obligations?
Where we are liable to meet a claim, payment will generally be paid from our cash flows and available resources.
For claims we may rely on and claim under the professional indemnity insurances that we hold. These insurances are between us and the insurer and are intended to respond to civil liability resulting from significant claims for compensation made against us for financial services provided by us or our representatives. These insurances provide cover even if one of our representatives has ceased to act or work for us.
Our compensation arrangements comply with the legal requirements set out in s912B of the Corporations Act.1
How is your personal information dealt with?
The privacy of your personal information is important to us. All personal information is dealt with in accordance with our Privacy Policy Statement (PPS). The PPS details how we comply with the Privacy Act in the handling of your personal information. You can get a copy of the PPS through our website at www.titaniumassetmanagement.com.au or by calling 1 300 785 276. We aim to ensure that the personal information we retain about you is accurate, complete and up-to-date. Accordingly, if you have any concerns about the completeness or accuracy of the information we have about you or would like to access or amend your information, simply call us on the above number or send an email to: investments@titaniumassetmanagement.com.au
What should you do if you have a complaint?
We value your comments and work hard to address any problems we become aware of, but if we are unable to resolve a problem to your satisfaction you can take it further by contacting the Compliance Officer using the above contact details. We ensure that any complaint is properly considered and responded to swiftly, in most cases this will be within 14 days. If you would like more information on our complaints procedure please contact us. We hope that you are satisfied with how we address your complaint, but if our response is not adequate, or if you have not received a response after 45 days, you can have your complaint reviewed by the Financial Ombudsman Service (FOS). You can phone the FOS toll free on 1 300 780 808.
1 s912B requires financial services licensees who provide financial services to retail clients to have arrangements for compensating those persons for loss or damage suffered because of breaches of relevant legal obligations by licensee or its representatives.
|
